OFFICE ASSISTANT OPPORTUNITY
Part-Time or Full-Time Position
East Bay or Peninsula Locations
Our veterinary practice is growing, and we need another reliable, organized Office Assistant to help manage the day-to-day administrative aspects of running the business. The opening is for our East Bay location, but we are open to a remote/work-from-home position for the right candidate.
In the office, the employee will develop an open line of communication with clients, veterinarians, veterinary technicians/assistants, and vendors. Employees are occasionally placed in mentally and emotionally demanding situations that require empathy, moral fortitude, and the ability to remain calm. Employees are expected to accurately maintain patient records, billing, and follow-up care. Employees are required to be able to communicate effectively with clients and health care providers to schedule appointments, order supplies, and troubleshoot equipment. Employees are well-rounded across all roles to ensure the business runs smoothly in the absence of a staff member.
Physical Abilities of All Employees:
Essential Functions the employee must be able to perform:
Education Requirements:
Skill Requirements:
Additional Requirements:
The role starts at $25 per hour, with potential for a higher rate depending on experience and qualifications
In the office, the employee will develop an open line of communication with clients, veterinarians, veterinary technicians/assistants, and vendors. Employees are occasionally placed in mentally and emotionally demanding situations that require empathy, moral fortitude, and the ability to remain calm. Employees are expected to accurately maintain patient records, billing, and follow-up care. Employees are required to be able to communicate effectively with clients and health care providers to schedule appointments, order supplies, and troubleshoot equipment. Employees are well-rounded across all roles to ensure the business runs smoothly in the absence of a staff member.
Physical Abilities of All Employees:
- Hearing and speaking to exchange information
- Vision sufficient to read various materials
- Dexterity of hands and fingers to perform the tasks required of the position
- Regularly stand, walk, and sit for extended periods
- Bending at waist, kneeling, or crouching
- Reaching overhead, above the shoulders, and horizontally
- Lifting and carrying objects up to 50 lbs
Essential Functions the employee must be able to perform:
- Exchange accurate information with veterinarians, veterinary technicians/assistants, and clients
- Frequently answer client inquiries regarding scheduling appointments, medication dosage, and billing, etc
- Problem solves and practice time management to promote productivity when problems arise
- Maintain cleanliness of the office, work vehicles, and equipment
- Complete individual projects in a timely fashion
- Answer emails and voicemail in a timely fashion
- Maintain contact with the field team throughout the day
- Prepare all required supplies for the next day’s appointments
- Multitask and, at times, work in a quick-paced environment
- Take initiative on tasks and projects to ensure there are no further actions necessary in order to complete a task
- Relay messages from clients/outside veterinarians to Starwood veterinarians in a timely manner
- Ask questions/ask for help when necessary
- Able to withstand high-pressure client communications
Education Requirements:
- High school diploma
- Horse experience
- Comfortable working in a mobile setting
- Horse Experience/Equine medicine experience a plus
- Previous administrative experience
Skill Requirements:
- Excel
- Word
- Cloud-Based Record Systems
Additional Requirements:
- Reliable transportation to the office
- Professional attire in case of client interaction
- In case of work-from-home position: reliable internet and cellular phone signal
The role starts at $25 per hour, with potential for a higher rate depending on experience and qualifications